FAQ

Q. What is the currency on your website?

The currency on our site is USD.

Q. How long it takes for you to handle my order after payment ? Can you ship it right away?

It takes about 7 to 10 working days (depending on the customization that you want) to fulfill your order because our straps are crafted by hand. Your items will be sent out once they have been finished, so a little patience deserves the premium customized leather straps on your wrist. The Drwatchstrap products are shipped globally with Airmail or DHL/EMS Express for overseas deliveries. We do not ship products to the US APO/ FPO addresses. There are should be the physical address of the product delivery. for more information please check ‘shipping & delivery

Q. Where do you ship from?

Everything is shipped from mainland China, the fastest way is about 5-7 days to delivery. Flat rate shipping is about 2-4 weeks to delivery. Please understand there is NO next day delivery service when you order from China.

Q. Do you include spring bar for the watch band I purchased?

Yes, 2*spring bars and 1*watchband replacement tool will be included free for every watch strap.

watch band replacement tool

Q. How long should an alligator watch strap last?

2-3 years

Coming to the question of how long does leather watch bands last, a good alligator watchband can last 2-3 years, maybe more if it’s taken good care of. Other leather watch bands should be around 6 months to 1 year if you always wear the same straps in daily time.

Q. Can I wear a leather watch strap in the water?

Always avoid water. They will wear out and grow mold. Are Leather Watch Straps Waterproof? Leather watch band is just like a pair of leather shoes or leather jacket or leather car seats, Water can damage a leather watch strap and cause it to stain, discolor or deteriorate prematurely. 

Q. What payment methods do you accept?

PayPal, Visa, Master Card, Western Union, Bank Wire, Bitcoin are accepted.

Q. Can I pay you on arrival (COD)?

I wish we could do international Cash On Delivery, however, there is NO SUCH WAY in the world. So, NO. NO COD. If you found any company can do that, let us know.

Q. What will you declare the package?

We always declare it as “Bracelet Gift”, or ‘Leather Bracelet’. If you want us to declare any value (usually for experienced customers) just let us know. But if you don’t have experience, let us decide based on our experiences, usually, we declare between $15 – $50.

Q. Do you provide tracking number?

Yes, 100%.  And when you received the tracking number, sometimes it hasn’t shown up any status on the tracker yet, it will need 1-2 days especially when we submit your package on weekends or holidays.

Q. Which countries do you ship to?

We ship replacement watch straps bands and bracelets to USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore / Sweden / Switzerland / Thailand / Turkey / United Arab Emirates UAE and more. Contact us if your country is not in our list.

Q. How can I make a return for a refund or exchange?

Please contact our customer service via the contact us form about a return for a refund or exchange. We will send you a return address.

Q. What if I’m not satisfied?

Please contact our customer service via the contact us form about an unsatisfied new product.

Q. How long will it take for me to receive my order?

Flat rate shipping is about 2-4 weeks, Express shipping 5-10 days. Greece, Mexico countries takes a little longer than standard.

ALL BUYER: PLEASE READ DESCRIPTION OF THE ITEM IS SUITABLE FOR YOUR WATCH BEFORE MAKING YOUR PURCHASE TO AVOID RETURN/EXCHANGE.

If you are in any way dissatisfied, got the wrong item, or have any questions with your purchase, please feel free to contact us via email or live chat and we will respond within 24 hours (off on weekend). We will try our best to resolve any issues you may have. We are committed to ensuring that you are completely satisfied with your purchase.

All Customers Please Read The Following Before Purchasing:

Be sure to check our detailed measurement guide or in the photos/images section of the listing to assist you with purchasing the correct parts for your watch. The guide will show you how to measure the lug width opening of your watch using a ruler, how to check your model number and assist you with other questions you may have regarding measurement. Many watches appear the same but maybe different in case size or year model. This will help to avoid any returns or exchanges.  Feel free to contact us to assist with any questions you may have. Thank you for your business!

Q. How to take care of leather straps?

Leather is a living material that evolves, changes color, softens, and becomes patinated over time. It should be protected from humidity and prolonged exposure to light or extreme heat.

Printable watch band size guide

Watch strap clasp type

Watch strap material information

How to remove or install a leather watch strap?

How to install watch strap