FAQ

Q. What is the currency on your website?

The currency on our site is USD.

Q. How long to get the watch band made?

Every leather watch band is custom handmade, normally it takes about 1-2 weeks to get it made.
The standard flat end takes about 1 week to get it made.
The watch band with adapter takes about 1-2 weeks to get made.
Some special models take some extra time to get it made. we promise that all the handmade watch bands are worth the wait!

Q. What is the delivery time?

*Estimated Flat Fate Shipping Time: About 2 weeks +
*Expedited Shipping Time: FedEx about 10 days
*Middle-East Cyprus, Lebanon, Israel, Saudi Arabia, Kuwait, Qatar, Bahrain, United Arab Emirates (UAE), Oman Aramex shipping: 1-2 weeks to deliver.

Q. How much does the shipping cost?

You can add any item to your cart => checkout => enter your delivery country => and you will see the exact shipping cost for your address.

Q. Where do you ship from?

Everything is shipped from mainland China, the fastest way is about 5-7 days to delivery. Flat rate shipping is about 2-4 weeks to delivery. Please understand there is NO next-day delivery service when you order from China.

Q. Do you include spring bar for the watch band I purchased?

Yes, 2*spring bars and 1*watchband replacement tool will be included free for every watch strap.

Q. How long should an alligator watch strap last?

normally 2-3 years

Coming to the question of how long leather watch bands last, a good alligator watchband can last 2-3 years, maybe more if it’s taken good care of. Or around 6 months to 1 year if you always wear the same straps daily. it depends if you are a sweaty person and your working area. Stay away from water or humidity will last longer.  How to take care of leather watch straps?

Q. Can I custom leather watch band? How much?

Every leather watch band is custom handmade, Different watchband cost differently. different materials the price will be different, the leather color, stitching color, oil edge, the lug width, and length all can be personalized without extra charge.

Q. Can I custom stainless steel bracelet or rubber watch bands?

I am sorry but only leather watch bands can be personalized. No stainless steel bracelet or rubber watchband. Unless you want large quantities, we can OEM for you if you could ship us the sample. The minimum quantity for stainless steel is 500 pcs / size and 300 pcs/ color for rubber strap + mold fee.

Q. Is there any problem with the border by sending alligator leather from China to my country?

Drwatchstrap guarantees delivery! if there is a problem with customs, please feel free to contact us. we can provide you with a commercial invoice with low value. If the package couldn’t be delivered we will either ship a replacement or refund your money. (Be sure to give us the correct address, it is not our responsibility if you give us the wrong address)

Q. How to maintain leather watch straps? 

  1. Pls keep the leather strap dry and clearly which is the best method of maintenance;
  2. When you wear the watch, please keep it loose possibly, then it can be heat dispersion and ventilation preferably to reduce erosion of sweat;
  3. Leather is a natural material. The protective layer possibly is damaged by sweat, lubricant, perfume, and so on.
  4. Please do not use shoe polish or other leather care products to maintain the leather. Maybe it will damage the leather.
  5. Perfume and sweat lead to the major cause of the odor, so pls don’t wear perfume on the watchband.
  6. The watchband can restore the shimmer if you often wipe the watchband’s surface with a dry cloth.

*Kindly remind: Generally, the new watchband is slightly hard. It will be softer after wearing for a few of days. Please do not forcibly or reversely bend it.

Q. Can I wear a leather watch strap in the water?

Always avoid water. They will wear out and grow mold. Are Leather Watch Straps Waterproof? Leather watch band is just like a pair of leather shoes or leather jacket or leather car seats, Water can damage a leather watch strap and cause it to stain, discolor or deteriorate prematurely. 

Q. What payment methods do you accept?

PayPal, Visa, Master Card, Western Union, and Bank Wire are accepted.

Q. What should I do when I can’t see the proper watch band I need in your store?

If you couldn’t find the watchband from our current listing, please send us a picture of your watch and buckle. we can custom leather watch bands for most of the watches. How to measure watch lug width 
We can custom leather watch straps for Audemars Piguet, Blancpain , Breguet, Bvlgari, Breitling, Cartier, Chopard, Corum, Franck muller, Glashutte, Graham, Hamilton, Hermes, Hublot, IWC, Jaeger lecoultre, Omega, Oris, Panerai, Patek Philippe, Piaget, Rado, Richard Mille , Rolex, Tudor, Ulysse Nardin, Vacheron Constantin, Zenith and other brand watches

Q. Why the belly scale American alligator is so expensive

Alligator skin can be called platinum in leather. It is famous for its rarity and rarity. American Alligator is the king of all the alligators. The belly skin is the most expensive part because is very flat, soft, and strong, the beauty of crocodile skin lies in its natural texture. It brings you a different experience in vision and touches, only a max of 6-8 leather straps can be made out of 1 pcs of leather.

Q. Can I pay you on arrival (COD)?

I wish we could do international Cash On Delivery, however, there is NO SUCH WAY in the world. So, NO. NO COD. If you found any company can do that, let us know.

Q. What will you declare the package?

We always declare it as a “Bracelet Gift”, or ‘Leather Bracelet’. If you want us to declare any value (usually for experienced customers) just let us know. But if you don’t have experience, let us decide based on our experiences, usually, we declare between $15 – $50.

Q. Do you provide a tracking number?

Yes, 100%.  And when you received the tracking number, sometimes it hasn’t shown up any status on the tracker yet, it will need 1-2 days especially when we submit your package on weekends or holidays.

Q. Which countries do you ship to?

We ship replacement watch straps bands and bracelets to USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore / Sweden / Switzerland / Thailand / Turkey / United Arab Emirates UAE and more. Contact us if your country is not in our list.

Q. How can I make a return for a refund or exchange?

Please contact our customer service via the contact us form about a return for a refund or exchange. We will send you a return address.

Q. What if I’m not satisfied?

Please contact our customer service via the contact us form about an unsatisfied new product.

Q. How long will it take for me to receive my order?

Every watch band is custom handmade, it takes about 1-2 weeks to get it made, once shipped, Flat rate shipping is about 2-4 weeks, Express shipping is about 10 days.

ALL BUYER: PLEASE READ DESCRIPTION OF THE ITEM IS SUITABLE FOR YOUR WATCH BEFORE MAKING YOUR PURCHASE TO AVOID RETURN/EXCHANGE.

If you are in any way dissatisfied, got the wrong item, or have any questions with your purchase, please feel free to contact us via email or live chat and we will respond within 24 hours (off on weekend). We will try our best to resolve any issues you may have. We are committed to ensuring that you are completely satisfied with your purchase.

All Customers Please Read The Following Before Purchasing:

Be sure to check our detailed measurement guide or in the photos/images section of the listing to assist you with purchasing the correct parts for your watch. The guide will show you watch band guide opening your watch using a ruler, how to check your model number, and assist you with other questions you may have regarding measurement. Many watches appear the same but may be different in case size or year model. This will help to avoid any returns or exchanges.  Feel free to contact us to assist with any questions you may have. Thank you for your business!

Q. How to take care of leather straps?

Leather is a living material that evolves, changes color, softens, and becomes patinated over time. It should be protected from humidity and prolonged exposure to light or extreme heat.

Watch strap clasp type

Different Types Watch Bands

How to remove or install a leather watch strap?

How to install watch strap

Testimonial

VIP memberships

Printable watch band size guide chart