Shipping & delivery

LOCATION

Everything is shipped from China.

It takes us 7-10 working days (depending on the customization that you want) to fulfill your order because our straps are crafted by hand. Your items will be sent out once they have been finished, so a little patience deserves the premium customized leather straps on your wrist. The drwatchstrap products are shipped globally with Airmail or DHL/EMS Express for overseas deliveries. We do not ship products to the US APO/ FPO addresses. There are should be the physical address of the product delivery.

SHIPPING COUNTRIES

We are experienced ship watch bands to worldwide include USA/ UK / Canada / Australia / Belgium / Chile / Czech Republic / England / Finland / France / Germany / Greece / Holland / India / Netherlands / Hungary / Ireland / Israel / Italy / Japan / New Zealand / Norway / Poland / Portugal / Qatar / Saudi Arabia / Singapore / Sweden / Switzerland / Thailand / Turkey / United Arab Emirates UAE and worldwide.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. Though we will declare the package as low value $20 to avoid customs duty charge.

GUARANTEE DELIVERY

Unlike other watch strap seller we guaranteed a safe delivery. In the unlikely event that your package should get lost in transit, we will re-send a replacement no questions asked.

100% satisfaction guarantee!
100% perfect fit guarantee!
100% delivery guarantee!
Don’t like something you bought? Tell us, and we’ll be happy to issue a full refund.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location	*Estimated Flat Fate Shipping Time	*Expedited Shipping Time
United States	10-30 days	5-10 days
Canada, Europe	10-30 days	5-10 days
Australia, New Zealand	10-30 days	5-10 days
Mexico, Central America, South America	15-30 days	5-10 days
Asian (Hong Kong, Japan, Singapore, Philipine)	15-30 days	5-10 days

*Max delivery time – 45 business days.

*This doesn’t include our 2-3 day processing time.

*Peak season NOT included (Peak Season from Oct 1st – Jan 30th) — Christmas time delivery time would be approximately double shipping time as above.

TRACKING INFORMATION

As soon as your order is dispatched you will be emailed an unique tracking code to track the progress of your delivery. Every order you place through our website is traceable 24/7.

FedEx: https://fedex.com/
Registered Mail: http://www.17track.net/en
DHL Waybill number: www.dhl.com
DHL shipper’s reference number tracking site, http://www.dhl.com/en/express/tracking/shippers_reference.html

Be sure to change the ‘*Date range for shipment – From’ to earlier date to track the shipper’s reference number we gave you.

FREE RETURN

You have up to 14 calendar days from the time you receive your item(s) to initiate a return. Please see our return & refund policy section for more details.

If you have any other questions, please contact us and we will do our best to help you out.